Integration with a virtual ATC "Binotel" for configurations on conventional forms

Integration with a virtual ATC "Binotel" for configurations on conventional forms

UAH 3 000 and more
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Интеграция с виртуальной АТС “Binotel” (Бинотел) для конфигураций на обычных формах (УТП, УПП, УТ, редакция 2.3, Бухгалтерия, редакция 1.2 и другие)

List of additional module functionality:


Why should you choose our solution?:

  • More than 570 integrations in 10 years;
  • We have been engaged in this area since 2013, more than 600 hours of work of specialists have been spent on the development and debugging;
  • The solution is maximally integrated with a typical configuration - objects of a typical configuration are used: documents "Event" or "Phone call", directories - "Contractors", "Contact persons", "Partners", directory "Leads";
  • The solution is fully optimized with minimal changes to the typical configuration; where possible, everything is done by program code, highlighted with comments, even if, by negligence, we rewrite all our changes in the standard configuration code, then only the "Call" buttons from the contact information of directories and the details from the "Event / Phone call" document will disappear, which immediately will be noticeable and will be quickly restored. 
  •  The solution works directly with the Binotel virtual PBX cabinet, no additional services are used between the "1С:Підприємство" product and Binotel, from the requirements - only access to my.binotel.ua from the server where the "1С:Підприємство" product is deployed;
  • Additional services are available for full integration with "Binotel". Some are listed here...
We provide a powerful and reliable solution that will save your time and resources, ensuring optimal customer interactions and process improvements in your business. Trust our expertise and quality of work!

The module is compatible with standard products:

  • UTP. Managing a Trading Enterprise; 
  • UVP. Managing an Industrial Enterprise; 
  • UT 2.3. Retail Management 2.3; 
  • CRM 1.4 by Rarus; 
  • Other configurations: The availability of our solution among other standard products can be clarified with our specialists. We are always ready to customize our module to meet your unique needs.

 

More about features


1. Receiving customer information with active call.


Fig.1. The main panel of the module. Information on the current call, the status of internal lines, the ability to translate the call, contacts of employees, leads, contacts of counterparties, call records, missed calls.

The possibility of opening a customer card and contact person during a phone call by clicking the button "Information on an active call" or a quick button "Ctrl+Q". Pay attention: the card of the counterparty is opened when the phone was picked up, that is, with an already active call.
Possibility of automatic creation of the document "Event" or "Phone call" with the filling of the counterparty and the contact person, in which you can make entries about the phone call. After the end of the call from this document, you can open an audio recording of the conversation, the record is opened in the browser and is not stored in the database.

Fig.1.2. Appearance of the document "Event". The buttons "call, listen and save a conversation record".


2. Dialing from a counterparty card. 


Fig. 2. Counterparty card, "Call" button.


3. Saving the history of conversations in the counterparty card. 

The ability to automatically download incoming and outgoing calls in the form of documents "Event" with the definition of the counterparty, contact person and the responsible person of "our" organization. From the counterparty card or contact person, you can view the history of calls, listen to the audio recordings of conversations and download the conversation record file.


Fig. 3. Counterparty card. Call history.


4. Information on the status of internal telephone lines, transfer of a call, a call on an internal line.


Fig. 4. Information on the status of internal telephone lines (online, offline, busy), call transfer, calls to internal lines.


5. Information about missed calls, working off missed calls.


Fig.5. Information about missed calls. The missed call card, the ability to call back.


6. Filling the source of information in the documents "Events (phone calls), as well as in lead cards".

The source of information is determined by the specified correspondences for our telephone numbers in the information register "Correspondence of our telephone numbers to information sources". This register introduces correspondence to the sources of information of our telephone numbers connected to the Virtual ATC. According to the given correspondences, the source of information is filled in in the documents “Events (phone calls)”, as well as in the lead card.  

Configuring the correspondence of our telephone numbers to information sources is set in the "Settings" menu of processing "Virtual ATC", on the tab "Correspondence of our phones to information sources" (Fig. 6).


Fig. 6. Filling in the correspondence of our phones to information sources in the main form of processing “Virtual ATC” of the “Settings” menu.

 

7. Synchronization of contacts in Binotel. Synchronization of users with users in Binotel.

The function allows you to synchronize counterparties, contacts of counterparties with customers of "Binotel", and also bind customers "Binotel" to responsible managers whose phones will be addressed to calls. When you change the data on the counterparties, the data is updated in the "Binotel". Data of the counterparty, which are transferred to "Binotel":

  • name;
  • phones;
  • responsible manager, to whom to translate calls.

Fig. 7. Synchronization of employees Binotel, synchronization of counterparties.

The list of functions for synchronizing counterparties (fig. 7) and employees:

  • "Synchronization of employees"; performs comparison of employees with managers in "Binotel", behind which the contractors are assigned.
  • "Unloading of changed counterparties"; performs unloading only changed or new counterparties. Processing is also performed in the routine every 10 minutes, by default.
  • "Full unloading of counterparties"; performs full unloading of all counterparties to "Binotel", this operation is performed once when the module "Integration with Binotel"


8. Quick creation of a lead with an incoming call.


Fig. 8. The magazine "Leads". Lead card (potential buyer).

The configuration is implemented as a separate Lead Management subsystem, which is not included in the main delivery of the Integration with Binotel module. The setting allows you to keep track of potential buyers who have not bought anything yet. Leads classified into: hot, warm, cold, unpromising. If the lead becomes the buyer, then on the basis of the lead card an element of the directory "Accounts" is created and the lead card closes automatically.

Thus, in active leads there are contacts that never became buyers or the telephone number is not brought into contact with any counterparty.



9. Creating a buyer's order when receiving information about the current call. Opening an order journal for the current counterparty (optional paid module).


This functionality is enabled in the "Open:" setting, which is located below the "Current call" tab of the "Virtual ATC" panel, a menu item has been added: "New customer order" to the list of "What to open when an active call" ("Do not open anything," "Customer Card", "Event (phone call)"). Thus, with an active current call, if the option "Open a new customer order" is enabled, then when you click the "Information on the current call" or the key combination "Ctrl + Q", a new document "Customer order" opens with the counterparty filled out and the contact person of the counterparty (Fig. 9), the order book for this counterparty can also be opened (Fig. 10), if the corresponding setting is enabled in the settings of this module.
 

Fig. 9. Creating a Buyer Order document for a given customer.



Fig. 10. Opening a customer order journal for this customer.

Implementation Approach for Settings

There are two ways to technically implement the settings for our module:

  1. By making minimal changes to the standard configuration, in the form of a separate subsystem "Binotel" and "Lead Management," if the module is included in the package.

  2. As an extension of the main configuration of the standard product. The way the module is implemented for different standard products is described at the beginning of the page here.


This solution is localized for Ukrainian and Russian languages. 

Platform requirements for BAS: release 8.2.19.121 or newer.


Filling in the settings of the module "Integration with Binotel"

 


   

Solution cost, UAH.

1.   Module "Integration with a virtual ATC "Binotel". (We provide instructions for users and the administrator, video instructions on how to fill in the initial settings to start using the module)   3000
2. Lead Management Module      3000
3. Work on integration into the customer’s configuration. (3 hours if the customer’s basic configuration is one of the typical configurations listed above).  2700
4. Installing modules on a working database, filling out the initial settings, consultation on setting access rights and on the operation of modules.
 900
  Total:  960 

Integration term 2 days.



Additional module functionality:


 

 Price, UAH

 1.  Automatic raising of the client’s card and call download (via http service)   8000
 2.  Organization of automatic chimes for missed calls   10000
 3.  Download Call Call Completed + Get Call + Call Tracking   5000
 4.
 Creating a buyer's order when receiving information about the current call. Opening an order journal for the current counterparty     3000
 5. Lead sales funnel. Organization of communication of phone calls with orders. Data on orders, shipments, payments in the report "Statistics on leads"   1000
 6.  Opportunity to work under several contracts with a virtual ATC within the same  database   18000
 7.  Organization of an outgoing call from our specified number, regardless of the scenario in the virtual ATC   1800
 8.  Automatic scheduling of calls by leads and counterparties. Looping of regular communication with leads and contractors. Customization.   9000



The rights to the module are reserved (certificate No. 76364). We provide favorable conditions for cooperation for partners.

Developer: NCT Company
www.nct.ua
info@nct.ua
 












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LLC PromSiz
The company "PromSIZ" is a national manufacturer, developer and supplier of personal protective equipment, one of the largest enterprises in Ukraine for complex customer service of various industries.
Since 1998, our company has been providing industrial enterprises in Ukraine and neighboring countries with personal protective equipment that guarantees the safety of workers when performing production tasks and increases labor productivity in enterprises.
Consistently high quality products, the widest assortment, affordable prices, flexible pricing, the use of modern technologies in production and cooperation with world leaders in the field of PPE have allowed the company to take a leading position in the market.
In our work, we use the latest information technologies that allow us to be unique in our segment.
To maintain a stable level of performance of the company's information system, for more than 10 years we have been using the services of the NCT team, under the leadership of Sergey Gashuk.
During this time, we have implemented a comprehensive implementation of the configuration of “Management of trade enterprises”, automated the motor transport company using the configuration “Management of automobile trade”, which allowed us to bring the quality of services to a whole new level.
We express our gratitude to the team for their professionalism in fulfilling the tasks set, we are satisfied with the results of the services received over several years.
TSK. Tesla Service Kiev (cars, service)
I would also like to thank nct.ua for the implementation of the "LEADS" module, now it’s more convenient to work with clients, managers always "remember" on what issue a person called until he became our client.
Alexey, Pokrovsky Alliance LLC
When introducing automatic telephone exchange at the enterprise, the question arose of the work of employees in one window (work in the program "1C:Підприємство"). After monitoring all the offers and opportunities, we chose to work through a cloud-based ATC with an integration module with "1C:Підприємство" from NCT.
A high-quality solution that made it possible to work in one window. The interface of the module is intuitive at first glance, for four months of operation there were not any failures.
Andrey, retail
Excellent module, I’ve been using it for a long time, everything is fine, high-tech support.

Online store of plumbing and heating equipment "Santechsklad"

Solved problems within the project: 



Configuration: "Management of trade enterprise (MTE)" + "CPM 1.4 from "Rarus"". 

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