Fig.1. Script and user settings. See "More about settings".
The operator performing the outgoing call did not pick up;
The operator picked up the phone, the client did not answer the call (hereinafter «Active Line»);
The operator picked up the phone, the customer answered the call («Active Line»);
A table of users with data about belonging to a group or division. For example, if a call arrived at the sales department number (column “Number/Group”), dialing should be made in the "1C:Підприємство" session of the user who works in this unit.
Setup of internal lines (numbers) for which the functionality of setup will be carried out. This setting can be convenient for administration if several users have the same internal number.
All settings performed in this form are “default settings”, and are applied in a user session only when the “IP telephony” panel is reopened or the "1C:Підприємство" session is restarted.
Distribution among operators:
3. Employee effectiveness (descending).
The algorithm determines the most efficient (by “active line” calls) operator by the formula:
ЭО=100* Number of attempts to dial (active line)/Number of attempts to dial(all)
and auto dialing will be performed in the session of this operator, for example:
If the operator does not pick up the phone, its effectiveness is "0", if it picks up the phone 1 time from 3 attempts to redial, its effectiveness 33%.
If the efficiency of the operators is the same, everything is in the workplace and every time an automatic dialer attempts to pick up the phone (EO = 100%), then a check is performed as per item 4.
4. Total number of autodial attempts per operator (ascending)
5. Employee Priority (ascending)
On the tab “Lost calls” of the “IP-telephony” panel, the user has the ability to enable or disable the setting for the period of absence from the workplace or for other reasons (the flag “Use automatic redial” in Figure 2)
In a situation when there are telephone numbers “Offline” in the queue of missed calls or incoming calls to these numbers are prohibited, the ability to exclude this number from the queue and thus not waste time on unsuccessful redialing calls has been added.
In the "Dialing number" column, the number of the autodial attempt in the Active Line state for each of the numbers is shown.
Interrogation of lost calls and the launch of the chime algorithm is performed after a time interval that is shown in the field “every [s]”, and can be changed by the developer in each case but not less than 10 seconds (restriction of the IP-telephony server).
Fig.2. Functional settings buttons "Auto dial" and information about the current attempt to redial.
Setting cost: 4000 UAH
Integration time: 5 days.
Developer: Company "NCT"www.nct.ua