20.04.2018
Fig. 1. Copy of the screen with an error «150, Can't call to the ext»
Answer:
Answer:
1) First you need to check whether the module "Integration with Binotel" has been disabled. To do this, go to the module settings. The module settings are in the main processing, which can be opened by pressing the button with the Binotel logo. Next, click the "Settings" button, open the form with the settings, Fig. 7. If the flag "Use integration functionality" is disabled, the module is disabled. Why the module may automatically shut down . You must enable this flag.
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General questions about integrating the accounting system with the virtual PBX "Binotel" for configurations on conventional forms ("UTP", "UVP", "UT 2.3", etc.). Problem solving
List of possible errors
- When you try to make an outgoing call, an error occurs: “Error: 150, Can't call to the ext».
- If you perform the same function several times in a row with an interval of less than 10 seconds (for example, execute the "Get information about the current call" command), then an error appears: «106, Requests are too frequent. You can do this request after ...sec».
- When you press the key combination ("Ctrl + Q", "Ctrl + 1" or another one defined in the module "Integration with Virtual ATC"), the counterparty card or the new "Phone Order" event or the new order of the buyer does not open, depending on the setting on the panel "Virtual ATC"
- If any routine task is performed more than 10 times with an error, then the whole module "Integration with Binotel" is disabled, thus avoiding the hang if there is no Internet or connection to Binotel.
- When you try to synchronize users with Binotel, an error occurs: "Access denied. Your ip is ..."
- The "Phone Calls" events on scheduled tasks ceased to automatically arrive.
- Missed call record does not disappear from the list of missed calls.
- How to exclude downloads calls (incoming / outgoing) on certain internal telephone lines so that calls are not downloaded on the specified internal lines.
- How to replace a responsible manager in a counterparty card.
- How to add to the user several internal lines on a virtual telephone exchange.
Resolving the above errors.
1. Question:
When you try to make an outgoing call, an error occurs: “Error: 150, Can't call to the ext".
Fig. 1. Copy of the screen with an error «150, Can't call to the ext»
Answer:
The message is interpreted: "I can not make a call to an external device. The external device" Phone "is not detected".
There are three options for this error:
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The easiest: Soft phone is not installed on the user's computer or there is no physical telephone handset.
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Internal phone specified in the user card (fig.2), does not match the internal phone on the soft phone (fig. 3) or physical phone handset.
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The call was made from the accounting system, the softphone or the physical telephone handset is ringing, but the phone was not picked up.
Fig. 2. Assignment of the user's internal phone to the "Users" directory element card, "Addresses and phones" tab.
Fig. 3. The list of internal line settings on the eyeBeam softphone. (To get a list of connected extensions on a softphone, for example, in eyeBeam, you need to press the right mouse button on the monitor and select "SIP Account Settings")
2. Question:
If you perform the same function several times in a row with an interval of less than 10 seconds (for example, execute the "Get information about the current call" command), an error appears: «106, Requests are too frequent. You can do this request after ...sec».
Fig. 4.Copy of the screen with an error «106, Requests are too frequent. You can do this request after ...sec».
Answer:
The interval between the execution of some commands on a virtual ATC should be not less than 10 seconds. This interval is set by the virtual ATC operator. You must wait for the specified number of seconds.
3. Question:
When pressing the key combination ("Ctrl + Q", "Ctrl + 1" or another specified in the "Integration with Virtual ATC" module), the counterparty's card or a new "Telephone order" event or a new buyer's order does not open, depending on the settings on "Virtual ATC" panel.
Answer:
You need to check the internal phone number in the "Users" directory (fig.2) and on the softphone (fig.3), most likely they are different. After reconciling the internal phone number, if it does not open further: the counterparty’s card, a new event or a customer’s order, it is necessary to “translate” (remove the extension number and put down again) the extension number in the user’s card.
4. Question:
If any routine task is executed more than 10 times with an error, then the entire "Integration with "Binotel"" module is disabled, which allows you to avoid freezing of the accounting system if there is no Internet or communication with "Binotel".
Answer:
It is necessary to go to the main form of processing "Virtual ATC", in the settings of the module enable the checkbox "Use integration functionality" (Fig.5).
Fig.5. Enable the use of integration functionality. The main form of processing "Virtual ATC".
5. Question:
When trying to synchronize users with "Binotel", an error occurs: "Access denied. Your ip is ...".
Answer:
You need to write a letter to Binotel support service , asking you to register the ip-address of the server.
Fig.6. A copy of the screen with the error "Access denied. Your ip is ...".
6. Question:
"Telephone calls" events for regular tasks have stopped automatically entering the accounting system.
Answer:
The sequence of identifying the cause of the problem and the solutions.
Fig.7. Enabling the integration functionality in the settings of the "Integration "1C:Підприємство" with Binotel" module.
2) It is necessary to check the work of scheduled tasks. To do this, open the main processing module by pressing the button with the logo "Binotel", go to the tab "Scheduled tasks", Fig. 8.
Fig. 8. Viewing the work of scheduled tasks in the main form of the processing dialogue "Virtual.ATC".
2.1) If scheduled tasks are disabled (pink icon), then they must be enabled. To do this, you need to become the cursor on the disabled routine and turn it on by clicking on the button with a green "circle".
Fig. 9. Enabling the work of scheduled tasks in the main form of the dialogue processing "Virtual.ATC".
2.2) If the scheduled task is executed with an error (in the column "Status" it says "Completed with an error"), then to determine the error, you must open the "Log" and select events by the status of "Error". You can open the registration log in the menu "Administration" - "Support and maintenance" - "Registration log" and select events by the status "Error".
Fig. 10. Search for a routine task execution error in the "Registration Journal".
7. Question:
Missed call record does not disappear from the list of missed calls.
Fig. 11. Virtual ATC panel, the list of missed calls on the Missed tab.
Answer:
It is necessary to call the client back from the accounting system. By default, missed calls are selected for the current user, if you clear the "responsible" field, all missed calls will be.To call back, click twice on the missed call, the "Missed call: Telephony" dialogue form will open, where we can call back (Fig. 12). Next, in the Binotel personal account, we check whether the call was lost or missed (Fig. 13). If, after calling back from the accounting system, the missed call has not disappeared from the list of missed calls, and there is no missed call in Binotel, you must click "Update" on the "Missed calls" tab (Fig. 14).
! Important: if we call a customer from the accounting system, but the customer does not pick up the phone, the missed call will not disappear from the list of missed calls.If we call from the accounting system (the client picked up the phone) and the phone goes to Binotel from the missed list, then it disappears from the missed list in the accounting system as well.
! Important: if we call a customer from the accounting system, but the customer does not pick up the phone, the missed call will not disappear from the list of missed calls.If we call from the accounting system (the client picked up the phone) and the phone goes to Binotel from the missed list, then it disappears from the missed list in the accounting system as well.
Fig. 12. Dialog form "Binotel IP-telephony: Missed call", perform a call to the client.
Fig. 13. Binotel personal account, list of missed calls.
Fig. 14. The Refresh button on the Missed tab.
8. Question:
How to exclude the loading of calls (incoming/outgoing) on certain internal telephone lines, so that calls are not downloaded on the specified internal lines to the accounting system.
Answer:
It is necessary in the module settings, the main form of processing "Virtual ATC. Administration", to register the extension numbers on which to not download calls, the field "List of internal phones on which to not download calls" (Fig. 15). The list of internal telephones is separated by commas.
Fig. 15. Specifying phone numbers (extension lines) in the module settings on which to not download calls.
9. Question:
How to replace a responsible manager in a counterparty card.
Answer:
Go to the main form of processing "Virtual ATC. Administration", tab "Users, synchronization". In the "Employees" processing form, the right side of the "Binotel employees" table should have an "ID" set for the employee (Fig. 16). If the employee has an entry in this column, synchronize. After synchronization is completed, go to the "Counterparties" directory, open the card of the necessary counterparty and on the tab "General" - "As a buyer" - "Managers" we change the responsible manager (Fig. 17). Be sure to indicate the sign "Set as the main" (Fig. 18).
Without waiting for the scheduled task to be completed, we go to the main form of processing "Virtual ATC. Administration" and on the tab "Contacts, synchronization" click "Upload modified contractors" (Fig. 19). In the Binotel personal account, by the phone number of the counterparty, we check whether the responsible manager has changed (Fig. 20).
Fig.16. Checking the availability of the "ID" of the "Binotel" employee. Login to synchronize the employee in Binotel with the user in the accounting system.
Fig. 17. On the General tab, counterparty cards, we can change the responsible manager.
Fig. 18. Installation of the responsible (main) manager in the counterparty card.
Fig. 19. The main form of processing is "Virtual ATC. Administration". Unloading counterparty changes.
Fig. 20. Checking the consolidation of a new responsible counterparty manager in Binotel's personal account.
10. Question:
How to add several internal lines to a user on a virtual ATC.
Answer:
In the directory “Types of contact information” we make a selection according to the column “Type of object of contact information”, by the value “Directory" Users "."
Add an entry with the type "Phone" and the name "Internal Phone 2" (Fig. 21). Next, go to the user’s card and on the tab “Addresses, Phones”, in the field “Internal Phone 2” put down the second internal line (Fig. 22). After affixing the extension line in the user’s card, it is necessary to go to the main processing form “Virtual ATC. Administration”, on the “Users, synchronization” tab, synchronize the user and check the incoming call to the added extension.
Add an entry with the type "Phone" and the name "Internal Phone 2" (Fig. 21). Next, go to the user’s card and on the tab “Addresses, Phones”, in the field “Internal Phone 2” put down the second internal line (Fig. 22). After affixing the extension line in the user’s card, it is necessary to go to the main processing form “Virtual ATC. Administration”, on the “Users, synchronization” tab, synchronize the user and check the incoming call to the added extension.
Fig.21. Adding an internal line for the "Users" directory in the "Types of contact information" directory.
Fig. 22. Indication of extension line in user card 2.
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