25.04.2018
Answer:
2. Question:
Answer:
Fig.6. A copy of the screen with the error "Access denied. Your ip is ...".
Answer:
Fig. 8. Viewing the work of scheduled tasks in the main form of the processing dialogue "Virtual ATC".
3. If all else fails, contact the NCT support team by writing an email: s@nct.ua
Fig. 15. Specifying phone numbers (extension lines) in the module settings on which to not download calls.
How to add to the user several internal lines on a virtual telephone exchange.
Answer:
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General questions on integrating the accounting system with the virtual ATC "Binotel" for configurations on managed forms (Small business, KUP, ERP, UT 3, UNF, CRM 3.0, Accounting). Problem solving.
List of possible errors
- When you try to make an outgoing call, an error occurs: “Error: 150, Can't call to the ext».
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- When you press the key combination ("Ctrl + Q", "Ctrl + 1" or another one defined in the module "Integration with Virtual ATC"), the counterparty card or the new "Phone Order" event or the new order of the buyer does not open, depending on the setting on the panel "Virtual ATC".
- If any routine task is performed more than 10 times with an error, then the entire module "Integration with Binotel" is disabled, thus avoiding a accounting system hang if there is no Internet or connection to Binotel.
- When I try to synchronize users accounting system with Binotel, an error occurs: "Access denied. Your ip is ..."
- The "Phone Calls" events on scheduled tasks ceased to automatically arrive in accounting system.
- Missed call record does not disappear from the list of missed calls.
- How to prevent calls from being downloaded to "1C:Підприємство" (incoming/outgoing) on certain internal telephone lines so that calls are not downloaded on specified internal lines to accounting system.
- How to replace a responsible manager in a counterparty card.
- How to add to the user several internal lines on a virtual telephone exchange.
Resolving the above errors.
1. Question:
When you try to make an outgoing call from, an error occurs: “Error: 150, Can't call to the ext".
Fig. 1. Copy of the screen with an error «150, Can't call to the ext»
Answer:
The message is interpreted: "I can not make a call to an external device. The external device" Phone "is not detected".
There are three options for this error:
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The easiest: Soft phone is not installed on the user's computer or there is no physical telephone handset.
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Internal phone specified in the user card (fig.3), does not match the internal phone on the soft phone (fig.4) or physical phone handset.
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The call is made from accounting system, soft phone or a physical handset of the phone is ringing, but did not pick up the phone.
Fig.2. Menu "Administration" - "User and rights settings" panel - "Users" reference guide.
Fig. 3. User's internal number in the "User" card.
Fig. 4. The list of internal line settings on the eyeBeam softphone. (To get a list of connected extensions on a softphone, for example, in eyeBeam, you need to press the right mouse button on the monitor and select "SIP Account Settings").
2. Question:
If you perform the same function several times in a row with an interval of less than 10 seconds (for example, execute the "Get information about the current call" command), an error appears: «106, Requests are too frequent. You can do this request after ...sec».
Fig.5. Copy of the screen with an error «106, Requests are too frequent. You can do this request after ...sec»
Answer:
The interval between the execution of some commands on a virtual ATC should be not less than 10 seconds. This interval is set by the virtual ATC operator. You must wait for the specified number of seconds.
3. Question:
When you press the key combination ("Ctrl + Q", "Ctrl + 1" or another one defined in the module "Integration with Virtual ATC"), the counterparty card or the new "Phone Call" event or the new order of the buyer does not open, depending on the setting on the panel "Virtual ATC".
Answer:
You need to check the internal phone number in the "Users" directory (fig.3) and on the softphone (fig.4), most likely they are different. After reconciling the internal phone number, if it doesn’t open further: the counterparty’s card, a new event (“Phone call” document) or the customer’s order, it is necessary to “translate” (remove the extension number and put down again) the extension number in the user’s card.
4. Question:
f any routine task is performed more than 10 times with an error, then the entire module "Integration with Binotel" is disabled, thus avoiding a accounting system hang if there is no Internet or connection to Binotel.
Answer:
It is necessary to go to the main processing form "Virtual ATC", in the module settings, enable the "Use integration functionality" checkbox (Fig. 5).
5. Question:
When you try to synchronize "1С:Підприємство" users with Binotel, an error occurs: "Access denied. Your ip is ...".
Answer:
You need to write a letter to Binotel support service, asking you to register the ip-address of the server.
Fig.6. A copy of the screen with the error "Access denied. Your ip is ...".
6. Question:
"Phone calls" events ceased to automatically arrive in accounting system on scheduled tasks.
Answer:
The sequence of identifying the cause of the problem and the solutions.
1) First you need to check whether the module "Integration with Binotel" has been disabled. To do this, go to the module settings. The module settings are in the main processing, which can be opened by pressing the button with the Binotel logo. Next, click the "Settings" button, open the form with the settings, Fig. 7. If the flag "Use integration functionality" is disabled, the module is disabled. Why the module may automatically shut down . You must enable this flag.
Fig.7. Enabling the integration functionality in the settings of the "Integration with Binotel" module.
2) It is necessary to check the work of scheduled tasks. To do this, open the main processing module by pressing the button with the logo "Binotel", go to the tab "Scheduled tasks", Fig. 8.
2.1) If scheduled tasks are disabled (pink icon), then they must be enabled. To do this, you need to become the cursor on the disabled routine and turn it on by clicking on the button with a green "circle".
Fig. 9. Enabling the work of scheduled tasks in the main form of the dialogue processing "Virtual ATC".
2.2) If the scheduled task is executed with an error (in the column "Status" it says "Completed with an error"), then to determine the error, you must open the "Log" and select events by the status of "Error". You can open the registration log in the menu "Administration" - "Support and maintenance" - "Registration log" and select events by the status "Error".
7. Question:
Missed call record does not disappear from the list of missed calls.
Fig. 11. Virtual ATC panel, missed calls list on the "Lost calls" tab.
Answer:
It is necessary to call the client back from accounting system. By default, missed calls are selected by the current user, if you clear the "responsible" field, then all missed calls will be.
To call back, we click 2 times on the missed call, the dialog box "Lost Call: Telephony" opens, where we can call back (Fig. 12). Further, in the Binotel personal account, we check whether the missed call has disappeared (Fig. 13). If, after a call from accounting system, the missed call did not disappear from the list of lost calls, but there is no missed call in the Binotel, you must click "Refresh" on the "Lost calls" tab (Fig. 14).
! Important: if we call back to the client with accounting system, but the client did not pick up the phone, the missed call will not disappear from the list of missed calls.
If we call back from accounting system (the client picks up the phone) and the phone leaves the list of missed phones in Binotel, then in accounting system it disappears from the list of missed.
Fig. 12. Dialog form "Lost Call: Telephony", perform a call to the client.
Fig. 13. Binotel personal account, list of missed calls.
Fig. 14. The Refresh button on the Lost Calls tab.
8. Question:
How to prevent calls from being downloaded to (incoming/outgoing) on certain internal telephone lines so that calls are not downloaded on specified internal lines to accounting system.
Answer:
It is necessary in the module settings, the main form of processing "Virtual ATC. Administration", to register the extension numbers on which to not download calls, the field "List of internal phones on which to not download calls" (Fig. 15). The list of internal telephones is separated by commas.
9. Question:
How to replace a responsible manager in a counterparty card.
Answer:
Go to the main form of processing "Virtual ATC. Administration", tab "Users, synchronization". In the “Employees” processing form, the right side of the “Binotel employees” table should have the “employee identifier in IP telephony” set (Fig. 16). If the employee has an entry in this column, synchronize. After synchronization is completed, go to the "Counterparties" directory, open the card of the necessary counterparty and change the responsible manager on the "General Information" tab (Fig. 17).
Without waiting for the scheduled task to be completed, we go to the main form of processing "Virtual ATC. Administration" and on the tab "Client synchronization" click "Upload modified contractors" (Fig. 19). In the Binotel personal account, by the phone number of the counterparty, we check whether the responsible manager has changed (Fig. 20).
Without waiting for the scheduled task to be completed, we go to the main form of processing "Virtual ATC. Administration" and on the tab "Client synchronization" click "Upload modified contractors" (Fig. 19). In the Binotel personal account, by the phone number of the counterparty, we check whether the responsible manager has changed (Fig. 20).
Fig.16. Checking for an "ID" of a Binotel employee. Performing synchronization of an employee in Binotel, with a user in accounting system.
Fig. 17. On the tab "General Information", counterparty cards, we can replace the responsible manager.
Fig. 18. Installation of the responsible (main) manager in the counterparty card.
Fig. 19. The main form of processing is "Virtual ATC. Administration". Unloading counterparty changes.
Fig. 20. Checking the consolidation of a new responsible counterparty manager in Binotel's personal account.
10. Question:
How to add to the user several internal lines on a virtual telephone exchange.
Answer:
In the directory “Types of contact information” we make a selection according to the column “Type of object of contact information”, by the value “Directory" Users ".
Add an entry with the type "Phone" and the name "Internal Phone 2" (Fig. 21). Next, go to the user’s card and on the tab “Addresses, Phones”, in the field “Internal Phone 2” put down the second internal line (Fig. 22). After affixing the extension line in the user’s card, it is necessary to go to the main processing form “Virtual ATC. Administration”, on the “Users, synchronization” tab, synchronize the user and check the incoming call to the added extension.
Add an entry with the type "Phone" and the name "Internal Phone 2" (Fig. 21). Next, go to the user’s card and on the tab “Addresses, Phones”, in the field “Internal Phone 2” put down the second internal line (Fig. 22). After affixing the extension line in the user’s card, it is necessary to go to the main processing form “Virtual ATC. Administration”, on the “Users, synchronization” tab, synchronize the user and check the incoming call to the added extension.
Fig.21. Adding an internal line for the "Users" directory in the "Types of contact information" directory.
Fig. 22. Indication of extension line in user card 2.
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