More about features
The ability to automatically download incoming and outgoing calls to "1C" in the form of documents "Event" with the definition of the counterparty, contact person and the responsible person of "our" organization. From the counterparty card or contact person, you can view the call history and listen to the audio recordings of conversations.
The function allows you to synchronize counterparties, 1C 8 counterparty contacts with Fonet clients, and also bind the Fonet clients to the responsible managers whose phones will be addressed to the phone. If you change the data on the counterparties, the data is updated in "Fonet". Data of the counterparty, which are transferred to the "Fonet":
The list of functions for synchronizing counterparties (Fig. 5) and employees of "1C 8":
The configuration is implemented as a separate subsystem "Lead Management" , which is not included in the main delivery of the "Integration 1C with Fonet" module. The setting allows you to keep track of potential buyers who have not bought anything yet. Leads classified into: hot, warm, cold, unpromising. If the lead becomes the buyer, then on the basis of the lead card an element of the directory "Accounts" is created and the lead card closes automatically.
Thus, in active leads there are contacts that never became buyers or the telephone number is not brought into contact with any counterparty. Learn More…
Technically, the configuration is in the form of a separate subsystem. In this case, the typical configuration changes only in a few places where it is necessary.
The configuration can be integrated into any "1C 8" configuration where there are phone numbers and the kind of document that can play the role of the "Phone Call" document, for example, an "Event" document or a "Phone Call" document. There are solutions for typical configurations:
Customization is implemented on conventional and managed forms.
|1.||The cost of the module "Integration with a virtual ATC" Fonet "||
|2.||Cost module "Lead Management"||2000|
|3.||Work on integration into the configuration of the customer. (1 hour, if the basic configuration of the customer is one of the typical configurations listed above) .||600|