1C 8: Integration with a virtual ATC "Phonet"
UAH 2 000
Full description

  • Receiving customer information with active call.
  • Dialing from a counterparty card.
  • Keep the history of conversations in the customer card.
  • Possibility to play a recording of a conversation.
  • Synchronization of 1C 8 clients with Fonet clients.
  • Fast creation of "Leads" with an incoming call.


More about features

1. Receiving customer information with an active call.

Рис.1. Основная панель модуля "Интеграция 1С с Фонет". Информация по текущему звонку, контакты сотрудников, лиды, контакты контрагентов, журнал звонков.

Fig.1. The main panel of the module "Integration 1C with Fonet." Information on the current call, staff contacts, leads, contacts of contractors, call log.

The possibility of opening a customer's card and contact person during dialing or an active phone call, by pressing the button "Information on an active call" or the fast button "F11" . Please note that the counterparty card may be opened during the incoming call until the handset is picked up.
Possibility of automatic creation of the document "Event" or "Phone call" with the filling of the counterparty and the contact person , in which it is possible to make entries about the phone call. After the end of the call from this document, you can open an audio recording of the conversation, the record is opened in the browser and 1C is not stored.
Рис.2. Внешний вид документа «Событие». Кнопка «Прослушать запись разговора».

Fig.2. Appearance of the document "Event". Button "Listen to the recording of a conversation".

2. Dialing from a counterparty card. 

Рис. 3 Карточка контрагента, кнопки "Позвонить"

Fig.3. Counterparty card, "Call" button.

3. Preservation of the history of calls in the counterparty card. 

The ability to automatically download incoming and outgoing calls to "1C" in the form of documents "Event" with the definition of the counterparty, contact person and the responsible person of "our" organization. From the counterparty card or contact person, you can view the call history and listen to the audio recordings of conversations.

Рис. 4. Карточка контрагента. История звонков

Fig. 4. The counterparty card. Call history.

4. Synchronization of 1C 8 counterparties with Fonet customers.

The function allows you to synchronize counterparties, 1C 8 counterparty contacts with Fonet clients, and also bind the Fonet clients to the responsible managers whose phones will be addressed to the phone. If you change the data on the counterparties, the data is updated in "Fonet". Data of the counterparty, which are transferred to the "Fonet":

  • name;
  • telephones;
  • responsible managers on whom to translate calls.
Рис. 5. Синхронизация сотрудников 1С и сотрудниками Фонет, синхронизация контрагентов

Fig. 5. Synchronization of employees 1C with employees Fonet, synchronization of counterparties.


The list of functions for synchronizing counterparties (Fig. 5) and employees of "1C 8":

  • «Synchronize employees "; Performs a comparison of employees "1C 8" with managers in the "Fonet", which are assigned counterparties.
  • «Unloading the changed counterparties "; Performs unloading only changed or new counterparties. Processing is also performed in the scheduled task every 10 minutes, by default.
  • «Full unloading of counterparties "; Performs full unloading of all counterparties from "1C 8" to "Fonet", this operation is performed once when the module "Integration 1C with Fonet"

5. Quick creation of a lead with an incoming call.

Рис. 6. Журнал "Лиды". Карточка лида (потенциальный покупатель)

Fig. 6. The magazine "Lead". Lead card (potential buyer).

The configuration is implemented as a separate subsystem "Lead Management" , which is not included in the main delivery of the "Integration 1C with Fonet" module. The setting allows you to keep track of potential buyers who have not bought anything yet. Leads classified into: hot, warm, cold, unpromising. If the lead becomes the buyer, then on the basis of the lead card an element of the directory "Accounts" is created and the lead card closes automatically.

Thus, in active leads there are contacts that never became buyers or the telephone number is not brought into contact with any counterparty. Learn More…

How to configure, for which configurations is appropriate

Technically, the configuration is in the form of a separate subsystem. In this case, the typical configuration changes only in a few places where it is necessary.

The configuration can be integrated into any "1C 8" configuration where there are phone numbers and the kind of document that can play the role of the "Phone Call" document, for example, an "Event" document or a "Phone Call" document. There are solutions for typical configurations:

  • Managing a trading enterprise ;
  • Managing a manufacturing enterprise;
  • Trade Management, Edition 2.3;
  • Trade Management, Edition 3.0;
  • Accounting, Revision 1.2;
  • Managing a small business;
  • СРМ from Rarus;
  • СРМ from 1C;
  • Other configurations.

Customization is implemented on conventional and managed forms.

Cost of the solution, UAH

 1.   The cost of the module "Integration with a virtual ATC" Fonet "   2000
 2.   Cost module "Lead Management"        2000
 3.   Work on integration into the configuration of the customer. (1 hour, if the basic configuration of the customer is one of the typical configurations listed above) .   600
   Total: 4600


 Integration time 2 days.

Developer: NCT

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