1C 8: Integration with virtual ATC “Binotel”
(0)
UAH 2 000
Buy
Full description

  • Receiving customer information with an active call.
  • Dialing the number from the customer card.
  • Keep the history of conversations in the customer card.
  • Possibility to listen, download a conversation record.
  • Switch calls to other extensions.
  • Information on the status of internal lines.
  • Information about missed calls, the organization of a chime.
  • Synchronization of 1C 8 clients with Binotel customers.
  • Fast creation of "Lida" with an incoming call.

 

More about features

1. Obtaining information about a client with an active call.

Fig.1. The main panel of the module. Information on the current call, the status of internal lines, the ability to translate the call, contacts of employees, leads, contacts of contractors, call log, missed calls.

Fig.1. The main panel of the module. Information on the current call, the status of internal lines, the ability to translate the call, contacts of employees, leads, contacts of contractors, call log, missed calls.

Opportunity opening a customer card and contact person during a phone call by clicking the "Active call information" button or the fast "F11" button . Please note: the counterparty card is opened when the phone is picked up, that is, when the call is already active.
Possibility of automatic creation of the document "Event" or "Phone call" with the filling of the counterparty and the contact person , in which it is possible to make entries about the phone call. After the end of the call from this document, you can open an audio recording of the conversation, the record is opened in the browser and 1C is not stored.
Fig.2. Appearance of the document

Fig.2. Appearance of the document "Event". Button "Listen to the recording of a conversation".

2. Dialing from a counterparty card. 

Fig. 4 Counterparty card,

Fig. 3 Counterparty card, "Call" button".

3. Saving the history of conversations in the counterparty card. 

The ability to automatically download incoming and outgoing calls to "1C" in the form of documents "Event" with the definition of the counterparty, contact person and the responsible person of "our" organization. From the counterparty card or contact person, you can view the call history, listen to the conversations and download the conversation record file.

Fig. 5. The counterparty card. Call history.

Fig. 4. The counterparty card. Call history.

4. Information about the state of internal telephone lines, transfer of a call, a call to an internal line.

Fig. 6. Information on the status of internal telephone lines, transfer of calls, calls to internal lines.

Fig. 5. Information on the status of internal telephone lines, transfer of calls, calls to internal lines.

6. Information about missed calls, working off missed calls.

Fig.7. Information about missed calls. The missed call card, the ability to call back.

Fig.6. Information about missed calls. The missed call card, the ability to call back.

7. Synchronization of 1C 8 counterparties with Binotel customers.

The function allows you to synchronize counterparties, contact persons of 1C 8 counterparties with Binotel customers, and also bind Binotel clients to the responsible managers whose phones will be addressed to the phone. If you change the data on the counterparties, the data is updated in "Binotel". Data of the counterparty, which are transferred to "Binotel":

  • name;
  • telephones;
  • responsible manager, to whom to translate calls.
Fig. 8. Synchronization of employees 1C and Binotel, synchronization of counterparties.

Fig. 7. Synchronization of employees 1C and Binotel, synchronization of counterparties.

The list of functions for synchronizing counterparties (fig. 7) and employees "1C 8":

  • "Synchronize employees" ; Performs a comparison of employees "1C 8" with managers in "Binotel", behind which the contractors are assigned.
  • "Unloading of changed counterparties" ; Performs unloading only changed or new counterparties. Processing is also performed in the scheduled task every 10 minutes, by default.
  • "Full unloading of counterparties" ; Performs full unloading of all counterparties from "1C 8" to "Binotel", this operation is performed once when the module "Integration 1C with Binotel" is implemented

8. Quick creation of a lead with an incoming call.

Fig. 9. The magazine

Fig. 8. The magazine "Lida". Lead card (potential buyer).

The configuration is implemented as a separate subsystem "Lead management" , not included in the main delivery of the module "Integration 1C with Binotel". The setting allows you to keep track of potential buyers who have not bought anything yet. Lida classified into: hot, warm, cold, unpromising. If the lead becomes the buyer, then on the basis of the lead card an element of the directory "Accounts" is created and the lead card closes automatically.

Thus, in active leads there are contacts that never became buyers or the telephone number is not brought into contact with any counterparty.

 How to configure, for which configurations is appropriate

Technically, the configuration is in the form of a separate subsystem. In this case, the typical configuration changes only in a few places, where necessary.

The configuration can be integrated into any "1C 8" configuration where there are phone numbers and the kind of document that can play the role of the "Phone Call" document, for example, an "Event" document or a "Phone Call" document. There are solutions for typical configurations:

  • Management of a trading enterprise;
  • Production plant management;
  • ERP: Enterprise Management, Revision 2.0;
  • Trade Management, Revision 2.3;
  • Trade Management, Revision 3.0;
  • Management of a small firm;
  • Accounting, revision 1.2;
  • CPM from Rarus;
  • CPM from 1C;
  • Other configurations.

 

Customization is implemented on conventional and managed forms.

The & quot; Binotel & quot; panel. Managed Forms.

Fig. 9. The Binotel Panel on Managed Forms.

 

Requirements for the 1C platform: release 8.2.19.121 or newer.


Cost of the solution, UAH.

 1.   The cost of the module "Integration with a virtual ATC" Binotel "   2000
 2.   Cost module "Lead Management"        2000
 3.   Work on integration into the configuration of the customer. (1 hour, if the basic configuration of the customer is one of the typical configurations listed above).   450
   Total: 4450


Integration time 2 days.

 

Developer: NCT
www.nct.ua
office@nct.ua
 


  • Comments
  • Facebook
Loading comments...