The list of functions of the module "Integration with a virtual ATC" Binotel "for 1C configurations on conventional forms:
- Receiving customer information when an active call is in progress.
- Dialing from a customer card.
- Save the history of conversations on the customer's card.
- The ability to play a conversation record.
- Switching calls to other extensions.
- Extension status information.
- Information about lost calls, the organization of a chime.
- Synchronization of 1C 8 clients with Binotel clients.
- Quickly create "Lead" when you receive a call.
More about features
1. Receiving customer information with active call.
Fig.1. The main panel of the module. Information on the current call, the status of internal lines, the ability to translate the call, contacts of employees, leads, contacts of counterparties, call records, missed calls.
The possibility of opening a customer card and contact person during a phone call by clicking the button "Information on an active call" or a quick button "F11". Pay attention: the card of the counterparty is opened when the phone was picked up, that is, with an already active call.
Possibility of automatic creation of the document "Event" or "Phone call" with the filling of the counterparty and the contact person, in which you can make entries about the phone call. After the end of the call from this document, you can open an audio recording of the conversation, the record is opened in the browser and 1C is not stored in the database.
Fig.2. Appearance of the document "Event". Button "Listen to the recording of a conversation".
2. Dialing from a counterparty card.
Fig. 3 Counterparty card, "Call" button.
3. Saving the history of conversations in the counterparty card.
The ability to automatically download incoming and outgoing calls to "1C" in the form of documents "Event" with the definition of the counterparty, contact person and the responsible person of "our" organization. From the counterparty card or contact person, you can view the history of calls, listen to the audio recordings of conversations and download the conversation record file.
Fig. 4. Counterparty card. Call history.
4. Information on the status of internal telephone lines, transfer of a call, a call on an internal line.
Fig. 5. Information on the status of internal telephone lines (online, offline, busy), call transfer, calls to internal lines.
5. Information about missed calls, working off missed calls.
Fig.6. Information about missed calls. The missed call card, the ability to call back.
6. Synchronization of 1C 8 counterparties with Binotel customers.
The function allows you to synchronize counterparties, contacts of counterparties "1C 8" with customers of "Binotel", and also bind customers "Binotel" to responsible managers whose phones will be addressed to calls. When you change the data on the counterparties, the data is updated in the "Binotel". Data of the counterparty, which are transferred to "Binotel":
- responsible manager, to whom to translate calls.
Fig. 7. Synchronization of employees 1C and Binotel, synchronization of counterparties.
The list of functions for synchronizing counterparties (fig. 7) and employees of "1C 8":
- "Synchronization of employees"; performs comparison of employees "1C 8" with managers in "Binotel", behind which the contractors are assigned.
- "Unloading of changed counterparties"; performs unloading only changed or new counterparties. Processing is also performed in the routine every 10 minutes, by default.
- "Full unloading of counterparties"; performs full unloading of all counterparties from "1C 8" to "Binotel", this operation is performed once when the module "Integration 1C with Binotel"
7. Quick creation of a lead with an incoming call.
Fig. 8. The magazine "Leads". Lead card (potential buyer).
The configuration is implemented as a separate Lead Management subsystem, which is not included in the main delivery of the Integration 1C with Binotel module. The setting allows you to keep track of potential buyers who have not bought anything yet. Leads classified into: hot, warm, cold, unpromising. If the lead becomes the buyer, then on the basis of the lead card an element of the directory "Accounts" is created and the lead card closes automatically.
Thus, in active leads there are contacts that never became buyers or the telephone number is not brought into contact with any counterparty.
How to configure, for which configurations is appropriate
Technically, the configuration is in the form of a separate subsystem. In this case, the typical configuration changes only in a few places where it is necessary.
The configuration can be integrated into any "1C 8" configurations, where there are phone numbers and the kind of document that can play the role of the "Phone Call" document, for example, an "Event" document or a "Phone Call" document. There are solutions for typical configurations:
- Managing a trading enterprise;
- Managing a manufacturing enterprise;
- Trade Management, Edition 2.3;
- Accounting for Ukraine, version 1.2;
- Other configurations.
Requirements for the 1C platform: release 184.108.40.206 or newer.
The possibility of automatically raising the customer's card and downloading calls is developed. Cost: 3400grn (turnkey, via web service).
Cost of the solution, UAH.
The cost of the module "Integration with a virtual ATC" Binotel "
Cost module "Lead Management"
Work on integration into the configuration of the customer. (1 hour, if the basic configuration of the customer is one of the typical configurations listed above) .
Integration time 2 days.
Developer: NCTwww.nct.ua email@example.com